Exceptional Services Group, L.L.C., 866-748-8747, Copyright September 2011
Before The Disability”
Exceptional Vacations Provides High Quality
Vacations for Individuals with Developmental
Disabilities and Other Special Needs.
Call Us Today: 866-748-8747
Good News! We were wrong
about Disney's New Disability Policy
When I heard Disney was changing their policy on disability passes, I knew it was
long overdue, but I was apprehensive. Would it be more difficult to obtain? Would
we have to wait in long lines? Getting a disability pass at Disney World had always
been a simple process. You went to guest services and simply made the request. This
pass would allow you to skip the lines at the attractions. However, it was beginning
to seem like there were more tourists in the disability lines than in the regular
Well, I recently escorted a group of adults with disabilities on a visit to Epcot
and the Magic Kingdom parks. I was pleasantly surprised at the ease of the new process.
You still obtain the pass at guests services. Like before, it is assigned to a
specific person with a disability. What has changed is that they now put a photograph
of the person on the pass. This person must be present at all attractions where
the disability pass is used.
I expect this will prevent some of the abuses of the disability pass system that
were occurring. You now present the pass at an attraction and if the wait time is
more than 20 minutes, you are assigned a return time that is equivalent to the wait
time for the regular line. Universal Studios has been using this system for a few
This may be a stumbling block, but if you plan your day well, it can run quite smoothly.
While you cannot get a return time for another attraction until you use the first
one (the attendants cross it out on the pass when you ride), you can use your admissions
ticket to get a fast pass for another attraction. Also, if the wait time is less
then 20 minutes, you may enter the attraction without waiting.
When we entered the Magic Kingdom, we took the train to Fantasy land. We used the
disability pass to get a return time for the new Voyage of the Little Mermaid ride.
We then used our admissions tickets to get a fast pass for Winnie the Pooh. Knowing
that we had an hour to return to the first attraction, we had lunch. By the time
we finished, it was time to ride! We continued this method of getting a return time
with the disability pass and a fast pass with our admissions ticket in each area
Overall, it was a good experience and an improvement on an outdated and over used
written by Nancy Freiwald
Nancy is a behavior analyst who works in the field of developmental disabilities
Nancy has been supervising vacations for adults with intellectual disabilities
for over five years through Exceptional Vacations: www.exceptional-vacations.com